You can return any full price or sale/discounted product within 30 days of receiving your order.
You can return your order for either:
- Full refund with free return shipping
- Exchange for another product of equivalent value with free shipping
All items returned must be in perfect unused condition including original packaging and labels in order to be eligible for the above options. Once we receive the returned item and confirm that it is in perfect condition we will issue you a refund or exchange.
Please note, if your original order included a shipping charge, this will not be refunded (unless otherwise stated).
These orders cannot be refunded once the order has be created and fullfilled for shipping. Due to the personal name on the item it makes it impossible to do anything with the item is refunded.
How To Make A Return
Please note: Items must be returned to us in perfect unused condition in the original packaging and labels still attached.
To make a return, simply email LDN colour at firstname.lastname@example.org
Please note that we do not offer free returns on sale items unless they are faulty. On Sale purchases can be returned within the normal sales window, however we will not be able to refund you the cost of this postage. Non-faulty On Sale purchases returned to us will incur a £5.00 charge deducted from any refund. In order for a sale item to qualify as faulty the purchaser must notify us within 48 hours of the fault and have received notification from the seller that the faulty condition is accepted.
Damaged or defective products
All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us within 48 hours by e-mail to our
email@example.com. We will usually reply requesting a photograph of the damaged/faulty item. We are unable to replace or refund any such items if we are not notified within this time period.
In the event of an item being damaged or defective we will offer the following options:
- If stock is available we will send a replacement on expedited delivery
- A full refund
- Exchange for an alternative product of the same value
Defective products outside of the returns window
In the event that your purchase experiences a product defect during use after this initial period then please contact us. We will always try and do what we can to reach a satisfactory resolution and many of our products carry an extended use warranty that we can action on your behalf with the manufacturer.