Delivery and Returns

Whilst we aim to process, ship and deliver your order as fast as possible, the stated delivery period within which you will receive your order is approximate. We usually work with royal mail to ensure the best possible service work with trust.

 How much is postage? We have the following options:

UK P&P: FREE - We aim to dispatch for next working day but for delivery please allow 3-5 full working days to avoid disappointment.

European shipping is £5 – please allow 5 - 7 full working days

Elsewhere in the world (Zones 1 & Zone 2) is £6 – please allow 10 full working days

  • Which postal service do you use? For the UK, Royal Mail. Please note, this is the normal post and is not a service that can be tracked OR signed for. Please enter your delivery address and postcode correctly as we can’t be held responsible for any items not arriving due to details being incorrect.
  • How quickly will you post my order? All orders received will be dispatched out the next working day.

Your order will be sent out to the delivery address provided. Please make sure this address is correct when placing your order.

Orders placed before 1.30pm, Monday – Friday, will be processed the same day. Orders placed after 1.30pm will be processed the following working day.

 

 

Returns

You can return any full price or sale/discounted product within 30 days of receiving your order.
You can return your order for either:

  1. Full refund with free return shipping
  2. Exchange for another product of equivalent value with free shipping

All items returned must be in perfect unused condition including original packaging and labels in order to be eligible for the above options. Once we receive the returned item and confirm that it is in perfect condition we will issue you a refund or exchange.

Please note, if your original order included a shipping charge, this will not be refunded (unless otherwise stated).

How To Make A Return

Please note: Items must be returned to us in perfect unused condition in the original packaging and labels still attached.

To make a return, simply email LDN colour at ldncolour@mail.com

Please note that we do not offer free returns on sale items unless they are faulty. On Sale purchases can be returned within the normal sales window, however we will not be able to refund you the cost of this postage. Non-faulty  On Sale purchases returned to us will incur a £5.00 charge deducted from any refund. In order for a sale item to qualify as faulty the purchaser must notify us within 48 hours of the fault and have received notification from the seller that the faulty condition is accepted.

 

Damaged or defective products

All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us within 48 hours by e-mail to our 

ldncolour@mail.com. We will usually reply requesting a photograph of the damaged/faulty item. We are unable to replace or refund any such items if we are not notified within this time period.

In the event of an item being damaged or defective we will offer the following options:

  1. If stock is available we will send a replacement on expedited delivery
  2. A full refund
  3. Exchange for an alternative product of the same value

Defective products outside of the returns window

In the event that your purchase experiences a product defect during use after this initial period then please contact us. We will always try and do what we can to reach a satisfactory resolution and many of our products carry an extended use warranty that we can action on your behalf with the manufacturer.